Privacy Policy

1. Introduction

Voice Bridge Solutions is committed to protecting and respecting your privacy. This policy explains how we collect, store, and use your personal data when you visit our website (voicebridgesolutions.com) or use our contact and booking forms.

2. The data we collect

When you interact with our website, book a consultation, or email us, we may collect the following information:

• Your name and contact details (email address and phone number).
• Basic context regarding your enquiry, which may include sensitive personal data relating to care needs.

3. How we use your data

We use this information strictly to:

• Respond to your enquiries and coordinate your free consultation.
• Provide our family insight and future care planning services to you.
• Maintain business records in compliance with UK legal and financial regulations.

4. Data retention and security

We take data security seriously. We implement appropriate technical measures to protect your personal details against unauthorised access. We will only keep your information for as long as necessary to fulfil the purposes we collected it for, or as required by health and social care guidance.

5. Sharing your information

We will never sell or rent your data to third parties. We will only share details with statutory bodies (such as Oxfordshire County Council or local NHS teams) with your explicit consent, or if legally mandated to do so due to a safeguarding concern.

6. Your rights

Under the UK GDPR, you have the right to request access to the personal data we hold about you, request corrections, or ask us to delete your records.

7. Contact us

If you have any questions regarding this policy or wish to exercise your data rights, please contact us at hello@voicebridgesolutions.com.